Customer lifecycle management
Map how a stranger becomes a lead, a customer and a repeat buyer. Set up lead stages, follow-up rules and retention journeys in a CRM. You’ll build: A lifecycle map and a working lead pipeline.
You won’t just hear about these. You’ll use them on briefs every week, and a mentor will review what you build.
Every area ends with something you made, not a quiz.
Map how a stranger becomes a lead, a customer and a repeat buyer. Set up lead stages, follow-up rules and retention journeys in a CRM. You’ll build: A lifecycle map and a working lead pipeline.
Plan consent-based broadcasts, automated replies and follow-up flows on the WhatsApp Business platform, and measure response. You’ll build: A nurture flow for a sample brand.
Write, segment and schedule campaigns; design welcome and re-engagement sequences; read open, click and conversion data. You’ll build: A three-email lifecycle sequence.
Keyword research, on-page SEO, AEO and GEO so brands get cited in AI answers, content calendars and copy that ranks and converts. You’ll build: A keyword map, SEO audit and 30-day content plan.
Structure Google and Meta campaigns, define audiences, test creatives and manage budgets under supervision. You’ll build: A campaign plan and media plan.
Track performance in GA4 and dashboards, automate routine work with AI workflows in no-code tools, and use AI assistants responsibly with human review. You’ll build: A reporting dashboard and an automation.
Tool access depends on the licences provided for each cohort; some paid tools are used in demonstration mode. AI is always used with human review, and confidential data never goes into public AI tools.
Visit the studio, meet a mentor and attend a demo class before you decide.